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List Of Grievance Officer India: Social Media Platforms As Per New It Rules

15 Jun, 2021
List Of Grievance Officer India: Social Media Platforms As Per New It Rules

As we all know that Indian government and Social Media Companies are not having a good time in recent times. There was news of Twitter ban, Facebook limitations and much more. So, what’s the update?

Under the new IT rules released by India, every social media platform is required to appoint a special grievance officer to take care of users’ complaints. Not only a grievance office, but also a team that includes nodal officers and compliance officers. Besides, the grievance office must be the residents of the country.

The new rule will certainly support users to effectively use the digital platform and is expected to reduce abuse and misuse. As per the guidelines, the social media platform will put down the flagged content (nudity, pornography etc.) within 36 hours of the report, and completely remove the content within 24 hours.

The officer will acknowledge the receipt within 24 hours and will take not more than 15 days to resolve it.

Companies are requested to strictly maintain the guidelines, and follow the new IT rules.

Many major social media networks have already appointed the respective grievance officers, let’s check the details below:

Facebook

Grievance Officer: Spoorthi Priya

Contact Details:
Spoorthi Priya
[email protected]

Additionally, you can also contact Facebook in India via post at:
216 Okhla Industrial Estate, Phase III, New Delhi – 110020

Twitter

Grievance Officer: Dharmendra Chatur

Contact Details:
Resident Grievance Officer for India (Interim)
Dharmendra Chatur
[email protected]
via post at:
4th Floor, The Estate 121, Dickenson Road, Bengaluru – 560 042, Karnataka, India

LinkedIn

Grievance Officer: Tanya Mampilly

Contact Details:
Tanya Mampilly
Legal Content Policy Manager
LinkedIn Technology Information Pvt. Ltd.
Tower A, Global Technology Park
Bangalore 560103
Linkedin Profile: https://www.linkedin.com/in/tanya-mampilly/

WhatsApp

Grievance Officer: Paresh B Lal

Contact Details:
Via email: [email protected]
Via Call: 1800-212-8552 between the hours of 7:00 AM and 8:00 PM IST.
Via Post:
Paresh B Lal
WhatsApp
Attention: Grievance Officer
Post Box No. 56
Road No. 1, Banjara Hills
Hyderabad - 500 034
Telangana, India

Koo

Grievance Officer: Rahul Satyakam

Contact Details:
Name: Mr. Rahul Satyakam
[email protected]

ShareChat

Grievance Officer: Harleen Sethi

Contact Details:
Ms. Harleen Sethi (Resident Grievance Officer): [email protected] and [email protected] For Law Enforcement Coordination
Mr. G. T. Thomas Phillippe (Chief Compliance Officer): [email protected] – For Regulatory Compliance

Telegram

Grievance Officer: Abhimanyu Yadav

Contact Details:
Abhimanyu Yadav
[email protected]

Chingari

Grievance Officer: Deepak Salvi

Contact Details:
Name: Mr, Deepak Salvi
Designation: Chief Operating Officer
Email ID: [email protected]
Phone number: +919321498897

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